Please let us know if an item does not meet your expectations. We want you to be happy with your order.
All exchanges and returns must be made within 10 days.
What Items May Be Exchanged Or Returned
Costuming, jewelry and accessories, may be exchanged or returned if items are unworn/unused with tags still attached. Henna products may be exchanged or returned if henna paste or powder is unopened and, if in kit form, in original packaging with all henna kit items included.
DVDs and CDs are not returnable, but, may be exchanged if defective.
Artwork may be exchanged or returned if in its original condition without any signs of handling. IE: no fingerprints, creases, tears, dings or crescents. Please do not return artwork rolled, if it was originally shipped flat.
There are no returns or exchanges on consignment pieces or ‘As Is’ merchandise. These items will be clearly marked as ‘consignment’ or ‘as is’.
How To Make Exchanges Or Returns
We understand that is can sometimes be difficult to gauge color or fit of an item online. For domestic U.S. orders we’ll cover the shipping cost to get your exchange item out to you. You simply need to get the item that does not work back to us and we’ll take care of the rest.
1. Pack & Ship Your Item
Ship your item back to us with a copy of your receipt & a note letting us know what item you are exchanging it for or if it is a return. Feel free to ship using the carrier of your choice. USPS typically offers the lowest cost options for small parcels and you can quickly set up a free Click & Ship account to create & purchase shipping label (and schedule free home pick up). Our address is 1850 Tansy Place, Boulder, CO 80304. Our address is also listed on your receipt.
2. Your Item Arrives Here
If the item is a return, we will issue your refund via PayPal at that time. If your item is being exchanged, we will pack and ship your new item out, usually the next business day.
3. For Exchanges With A Different Cost
If the item you are exchanging originally cost more than the new replacement item you are requesting we will happily issue you a refund for the difference. If the new replacement item costs more than the original item you paid for we will send you a PayPal money request for the balance due on the item. Exchange items with a balance due will be shipped as soon as any outstanding balance is paid.
For international orders we are unable to cover the shipping costs to get the new exchange items out to you. We’re sorry about that.
If you have any questions on any of our products or on exchanges & returns, just let us know.